Cancellation Policy
Airport/Tokyo Disneyland&Sea/Tokyo Station transfers:
・Cancellations made 24 hours before your reservation date/time will receive a full refund.
・Cancellations made less than 24 hours before your reservation date/time will not receive a refund.
Tours/Charter/Long distance P2P transfers services:
・Cancellations made 3 days before your reservation will receive a full refund.
・Cancellations made 1-2 days before your reservation will receive a 30% refund.
・Cancellations made less than 24 hours before your reservation date/time will not receive a refund.
Questions Regarding Airport Transfers
Q. How long will the driver wait for me?
– A. For “Airport to Location” we provide free waiting service up to 90 minutes after your selected pickup time. For “Location to Airport” we provide free waiting service up to 30 minutes after your selected pickup time. Waiting time exceeding the above will be charged ¥3,000/30 mins. Please let us know ASAP if your flight is delayed.
Q. What is surge pricing?
– A. Surge pricing is additional charges due to high demands – for example during tourist season or national holidays.
Q. Do you have late night/early morning charges?
– A. Yes, we charge an extra ¥5,000 for pickups between 11:00 pm and 6:30 am.
Q. Can I book on behalf of someone?
– A. Yes, of course. However, please be sure to let us know at least one of the passenger’s name and contact information so we can get in touch with them.
Questions Regarding Tours
Q. When does the tour start and end?
– A. The tours start and end when the driver picks you up from your accommodation in Tokyo and drops you off at the end of the day. In the case of your accommodation being outside of Tokyo 23 Wards, your tour will start and end when the driver departs and arrives in Tokyo at the end of the day.
Q. What if there are several pickup/drop-off points?
– A. That’s no problem as far as the tour finishes in time.
Q. Can we cancel the tour when it rains for free?
– A. You can cancel the tour without cancellation fee by the day before. We also check the weather forecast everyday and may suggest rescheduling the tour if the forecast isn’t good enough.
Q. Are there any extra fees if the pickup/finish time is late at night/ early morning?
– A. There will be no extra fee depending on the pickup/finishing time of the tour.
Q. Can our pets also join the tour?
– A. Sure, but please keep them in carrier bags/ travel crates.
Q. What does the price include?
– A. The price include toll fees, gas, parking lot fee, tax, etc. It doesn’t include fees for such as: lunch/food/beverage, entrance fee of tourist spots, fee of boats/cable cars, etc.
Q. What would the price be if we want to extend the tour?
– A. The extension fee is 5,000yen/30 minutes.
Q. Will there be a refund if we finish the tour earlier than booked?
– A. There will be no refunds in case the tour finishes early. If the tour will finish earlier due to accidents, natural disaster, sudden sickness, etc., please contact us and we can discuss about it.
