– A.For “Airport to Location” we provide free waiting service up to 60 minutes after your selected pickup time. For “Location to Airport” we provide free waiting service up to 15 minutes after your selected pickup time. Waiting time exceeding the above will be charged ¥5,000/30 mins. Please let us know ASAP if your flight is delayed.However, there will be No refund if flight status becomes “Arrived” with no contact.
– A.Surge pricing is additional charges due to high demands – for example during tourist season or national holidays.
– A.Yes, we charge an extra ¥5,000 for pickups between 11:00 pm and 6:30 am.
– A.Yes, of course. However, please be sure to let us know at least one of the passenger’s name and contact information so we can get in touch with them.
– A.You can choose to pay by credit card (in advance, upon booking) or by cash (on the day, directly to your driver).
– A.If you choose “airport meeting service”, your driver will meet you at the Arrival Lobby/Arrival Halls (outside of customs) holding a sign with your name on it.
– A.The tours start and end when the driver picks you up from your accommodation in Tokyo and drops you off at the end of the day. In the case of your accommodation being outside of Tokyo 23 Wards, your tour will start and end when the driver departs and arrives in Tokyo at the end of the day.
– A.That’s no problem as far as the tour finishes in time.
– A.There will be no extra fee depending on the pickup/finishing time of the tour.
– A.Sure, but please keep them in carrier bags/ travel crates.
– A.You can choose to pay by credit card (in advance) or by cash (on the day).
– A.The price include toll fees, gas, tax, etc. It doesn’t include fees for such as: lunch/food/beverage, entrance fee of tourist spots, fee of boats/cable cars, etc.
– A.The extension fee is 5,000yen/30 minutes.
– A.There will be no refunds in case the tour finishes early. If the tour will finish earlier due to accidents, natural disaster, sudden sickness, etc., please contact us and we can discuss about it.
– A.Since parking fees in Tokyo are quite pricey, we need to add extra fees if you want your driver to be your tour guide. However, please note that your driver may not be able to guide you in certain areas due to lack of parking spaces, such as the Imperial Palace, Takeshita Street, etc.
– A.No, it does not include entrance fees. Please purchase your entrance fees separately. If you need help purchasing on the day of your tour, your driver could help you purchase them. (We will not be able to help with tickets that need advanced booking.) Please note that if you would like your driver to join you, you will need to pay for your driver’s entrance fee as well.
